Refund Policy
We want you to love bringing your family memories back to life. If you're not completely satisfied, we make it easy to get your money back.
💯 30-Day Money-Back Guarantee
Try Remember AI risk-free. If you're not happy with your results within 30 days of purchase, we'll refund your payment - no questions asked.
How to Request a Refund
Simply email us at refunds@rememberai.com with:
- Your email address used for purchase
- Brief reason for your request (optional but helpful)
We'll process your refund within 5 business days.
What Happens to Your Photos
If you request a refund, your account will be closed and your photos will be permanently deleted from our servers. Please download any videos you want to keep before requesting a refund.
Partial Refunds
If you've used some of your credits, we can provide a partial refund for unused credits. We want to be fair and ensure you're happy with our service.
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Have questions about refunds?
We're here to help: refunds@rememberai.com